Licensing Radmin

Licensing overview Online activation from the server side Offline Activation from the server side Alternative activation from the client side Activation errors list Related topics

Licensing overview

Licenses that are added to Radmin Server are automatically activated. The activation process can be performed online, manually from our Internet site or by contacting our sales department. Online activation requires an active Internet connection which will allow HTTP requests from Radmin Server to Famatech Activation Server. The license code can be added directly to Radmin Server or transferred to it from any Radmin Viewer.

During activation Radmin Server will generate a hardware ID of the computer it is installed on. This hardware ID is based on the computer’s hardware components (motherboard, processor, etc). This ID will be sent to Famatech Activation Server along with the specified license code, and an activated license will be returned that allows Radmin Server to be used only on the computer with the corresponding hardware ID.

Significant changes to the computer’s hardware configuration will change its hardware ID, which may force Radmin Server to suggest that the computer is different from the one the program was licensed to run on. Complete information about safe computer modifications and license re-acquiring after significant upgrades can be found at our website: www.radmin.com.

Two types of licenses are available:

• Product License

  Permits activation and use of Radmin Server. One license of this type should be added to Radmin Server in order to use it. This license can include multiple connections.

• Additional Connections License

  Increases the maximum number of allowed simultaneous incoming connections. Licenses of this type can be added to the Radmin Server in order to increase the number of users who can connect to it.

  This license is not valid if there is no Product License already added to the Radmin Server.

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Online Activation from the server side

If Radmin Server is installed on a computer with an active Internet connection, here is how you can activate the license:

To activate Radmin Server license: Access Radmin Server options, the ‘Settings for Radmin Server’ window will appear (illustration). Server options window Click on the Enter license button, the ‘License Code’ window will appear (illustration). ‘License Code’ window Enter the license code into the ‘Enter your license code’ edit field and click on the Ok button. If the activation succeeds, an information window will display ‘License code is saved’ and the license record will appear in the ‘License information’ list. In case of activation problems, an error message will appear. Refer to the activation errors list for details.

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Offline Activation from the server side

If Radmin Server is installed on a computer without an active Internet connection, here is how you can activate the license:

To activate Radmin Server license offline: Access Radmin Server options, the ‘Settings for Radmin Server’ window will appear (illustration). Server options window Click on the Enter license button, the ‘License Code’ window will appear (illustration). ‘License Code’ window Enter the license code into the ‘Enter your license code’ edit field and click on the ‘manual activation’ button. Manual activation edit fields will become active. Select the ‘select request file’ and enter in the field below a filename in which to save the activation request. Use the ‘browse’ button to select an existing file name using Explorer interface. Click on the Ok button. An Activation request file will be saved with the specified filename. Visit the online form at http://activate.famatech.com/upload.htm and follow the on-screen instructions to supply the Activation request file to our server and receive a License file. You can perform this on any computer that has an active Internet connection. Copy the license file you receive to the computer where Radmin Server is installed. Select the ‘Use license file’ and enter in the field below the name of the file you received, or use the ‘browse’ button to select the file using the Explorer interface. Click on the Ok button. If the activation succeeds, an information window will display ‘License code is saved’ and the license record will appear in the ‘License information’ list. In case of activation problems, and error message will appear. Refer to activation errors list for details.

You can activate Radmin Server offline remotely using Radmin Server command-line switches and Radmin Viewer command-line switches.

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Alternative activation from the client side

If Radmin Server is installed on a computer without an active Internet connection, you can transfer the activation code to it from any Radmin Viewer installed on a computer with an active Internet connection.

To activate Radmin Server from the client side: Add a phonebook record for the computer with the target Radmin Server installed. Right-click on the record to display the Record context menu(illustration). Phonebook connection menu Choose the License Code Transfer menu item. Enter the login ID and password according to the target Radmin Server security settings. The ‘License Request’ window (illustration) will appear. ‘License Request’ window Use the ‘License Request’ window as you would during the normal Radmin Server activation described above.

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Activation errors list

The following error messages can appear if activation fails:

• InternetOpen failed

  InternetConnect failed

  HttpOpenRequest failed

  Cannot connect to activation server

  InternetReadFile failed

  Radmin Server was unable to communicate with Famatech Activation Server on the internet. Make sure that you have active internet connection and it is configured correctly to allow outgoing HTTP request (TCP port 80). Make sure that your network, firewall and router settings are correct.

• Invalid format

  Network data received from Famatech Activation Server is corrupted. Please ensure that your network, firewall and router settings are correct and all HTTP request / responses are not being modified.

• Can’t save data to registry. Check that you have sufficient rights

  Radmin Server was unable to save activation information to the computer’s registry. Make sure that system security is configured correctly.

• License code is saved

  Radmin Server was activated successfully.

• Cannot read hardware ID

  Radmin Server was unable to obtain hardware information about your computer. Make sure that you are using latest and compatible drivers for all hardware devices. Make sure that system security setting are configured correctly. Try to temporarily disable any virtual devices.

• Cannot allocate memory

  Radmin Server was unable to allocate sufficient system resources. Make sure that your system is configured correctly. Try to reboot your computer and temporarily close all running programs.

• Invalid license

  Radmin Server license file is corrupted. Make sure that it was not corrupted or altered. Try to repeat activation process.

• Invalid hardware ID

  License code entered was already used to activate Radmin Server on the different computer. Please contact Famatech technical support.

• Cannot open file

  Radmin Server was unable to open activation request file or license file. Make sure that this file has correct security settings. Make sure that your system has correct security settings. Scan your HDD for errors.

• Cannot save file

  Radmin Server was unable to save a file. Make sure that your system has correct security settings. Scan your HDD for errors.

• Invalid size of request

  Invalid format of request

  Activation request file specified has invalid format. Make sure that it was not corrupted or altered.

• Invalid license code

  License code entered is not valid. Make sure you have entered it correctly. Try to use copy-paste and make sure no additional spaces, tabulation symbols and/or characters are present either at beggining or at the end of license code string.

• The license code is not for target product

  License code entered is intended for different software. If you have multiple license codes from Famatech, make sure you are using correct one. Please contact Famatech technical support for details.

• Activation limit is reached for entered license code

  License code was already used to activate Radmin Server on the maximum number of computers allowed by the license. Please contact Famatech technical support for details.

• Product already has activated product license

  Radmin Server installed on this computer was already activated using Product License. Use ‘Additional Connections License’ to increases the maximum number of allowed simultaneous incoming connections.

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Licensing Radmin